Casinova Betting Rules

Casinova provides betting services subject to applicable Australian laws, website rules and any conditions displayed for a particular sport, event, competition or market. Betting is available only to people who are legally permitted to use the service in their location. You must not use the website if online betting is prohibited where you are located, or if you are otherwise unable to enter into a valid agreement.

You must provide accurate, current and complete information when opening or using an account. Casinova may ask for information or documents to verify your identity, age, location, payment method or source of funds. An account may be restricted, suspended or closed if information cannot be verified, appears misleading, or does not meet applicable legal, security or responsible gambling requirements.

• You must meet the legal gambling age and other eligibility requirements applicable to your location.
• You must use only your own account and must not allow another person to access or control it.
• You must keep your username, password and other account details secure.
• You must notify Casinova promptly if you suspect that your account has been accessed without permission.
• You must not place bets on behalf of another person or permit another person to place bets through your account.
• You must not use the service for fraud, money laundering, unlawful activity or any prohibited purpose.
• You must comply with account, payment, location, identity and responsible gambling requirements shown on the website.

Casinova may carry out reasonable checks and monitoring to protect customers, maintain the integrity of betting markets and meet legal obligations. These checks may involve account activity, betting patterns, payment activity, device information or links between accounts. Where appropriate, transactions or betting activity may be delayed, refused or restricted while a review is completed.

You are responsible for ensuring that your use of Casinova is permitted in the place where you are located. You should not attempt to bypass location controls, identity checks or other security measures. Any attempt to interfere with these controls may result in account restrictions, cancellation of activity or further action where permitted by law.

Before submitting a bet, carefully check the event, selection, market, odds, stake, potential return and any other information displayed on the bet slip. You are responsible for confirming that the details are correct before placing the bet. A request to place a bet may not be changed, cancelled or withdrawn after submission unless the website specifically allows this or Casinova agrees under the applicable rules.

A bet is not accepted merely because a request has been sent or a stake has been shown as deducted. A bet is accepted only when it has been recorded by Casinova's betting system and a confirmation is displayed or otherwise made available. You should review your account or bet history after placing a bet to confirm that it has been accepted.

• Displayed odds, prices, lines and market information may change before a bet is accepted.
• A market or event may be suspended, withdrawn, closed or made unavailable at any time.
• Casinova may refuse a bet, limit a stake or restrict a market where permitted by the applicable rules.
• Only bets recorded in Casinova's systems will generally be considered for settlement.
• If a bet is not accepted, the relevant stake should remain available or be dealt with according to the applicable account process.
• You should retain confirmation details and review your bet history promptly after placing a bet.

Casinova may correct an obvious error in odds, prices, selections, handicaps, event information or other betting content. An obvious error may include information that is clearly inconsistent with the intended market or that is displayed incorrectly because of a technical, data or input issue. If a correction is required, the bet may be settled using the correct information, voided or otherwise dealt with under the relevant market rules.

You must not attempt to exploit technical faults, pricing errors, system delays or incomplete information. You must also not use automated tools, bots, scripts or other methods to interfere with the website or gain an unfair advantage unless expressly authorised. Suspected misuse may result in bets being reviewed and account activity being suspended or restricted.

You should not place a bet if you do not understand the market or the terms that apply to it. Specific event or market rules may contain important information about qualifying conditions, participating selections, timing, settlement and circumstances in which a bet may be void. It is your responsibility to review that information before confirming a bet.

Bets are settled using the official result and the settlement rules that apply to the relevant sport, competition, event or market. The applicable rules may explain how postponements, cancellations, abandoned events, changes of venue, overtime, extra time, penalties, disqualifications and other unusual circumstances are treated. You should review the rules shown for the market before placing a bet.

Where a market has specific conditions, those conditions will generally take priority for that market. For example, a market may depend on the result at the end of regular time, the result after extra time, a particular official statistic or the completion of a required period of play. Different markets on the same event may therefore be settled in different ways.

• Results may be updated if an official source changes or corrects the result.
• A bet may be voided where an event or market does not take place in the required form.
• A postponed or abandoned event may be treated according to the specific market conditions.
• A selection that does not participate may be treated differently depending on the market type.
• Dead heats, ties, draws and shared outcomes may be settled under the rules for the relevant market.
• Multi-bet or combination outcomes may be recalculated if one or more selections are voided.
• Winning returns are credited according to the accepted odds, stake and applicable settlement rules.

Casinova may settle a market provisionally and later amend the settlement if reliable official information changes or if an error is identified. If an incorrect payment, return or credit is made, Casinova may correct the account balance and seek to recover amounts paid or credited in error, subject to applicable law.

If an event does not proceed as expected, settlement will depend on the relevant market rules rather than on general assumptions. A change to the venue, scheduled time, format, participants or duration may affect whether a bet stands. You should review the event-specific information before placing a bet and check your bet history after the result is published.

If you believe a bet has been settled incorrectly, review the bet details and relevant market rules first. You may then raise the issue through the available customer support or complaints process. Include the bet reference, event, market, selection and reason for your concern where those details are available. Casinova may request additional information before completing a review.

Betting should be treated as entertainment and not as a way to make money or recover losses. Only bet what you can afford to lose and set a personal budget before you begin. Take regular breaks, avoid betting when distressed or affected by alcohol or other substances, and do not chase losses by increasing your stakes or betting more often.

• Set a betting budget and keep it separate from essential living costs.
• Use deposit limits, time reminders, activity statements or other account tools made available to you.
• Consider taking a break or requesting a longer restriction if betting stops feeling enjoyable.
• Never borrow money, use essential funds or sell belongings to continue betting.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
• Contact Casinova through the available support channels if you need help using responsible gambling features.

You are responsible for checking your account activity, transactions and bet history. If you notice activity that you did not authorise, change your password where possible and notify Casinova promptly. Casinova may investigate disputed activity, but you should take reasonable steps to protect your account, payment information and personal details.

Complaints and rule interpretation

Questions about a bet should be raised as soon as possible through the available customer support process. Complaints are reviewed using account records, betting system data, applicable market rules and other relevant information. Casinova may keep records of communications, betting activity and decisions for compliance, security, dispute resolution and service purposes.

If there is a difference between these general Betting Rules and a specific rule shown for an event or market, the specific rule will generally apply to that event or market. If these Betting Rules conflict with the Casinova Terms and Conditions, the Terms and Conditions will apply to the extent of the conflict. Other policies may also apply to account use, privacy, payments and responsible gambling.

Casinova may update these Betting Rules from time to time. The current version published on the website will generally apply to future activity, unless a different approach is required by law. You should review the rules regularly, particularly before placing a bet. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support process.