Contact Casinova
Casinova operates under gaming licences issued by the Anjouan Gaming Authority, PAGCOR and the Curaçao Gaming Authority, providing regulatory oversight and player protection across multiple jurisdictions.
How to get in touch
For assistance, email support@casinovas-au.com with a clear summary of your question or problem. Including the right information helps our team understand your request and respond more efficiently. Please do not send your password or other sensitive security information by email.
In your message, include your account email address or username, a short description of the issue and screenshots if relevant. If your question concerns a transaction, include any useful reference details that are safe to share, but do not include complete card numbers, passwords or security codes.
Common reasons to contact support
- Account access, profile or verification questions
- Deposit and withdrawal queries
- Questions about applicable bonus terms
- Technical problems with the website or account features
- Responsible gambling requests, including help with account restrictions or taking a break
Our support team usually replies within 24 hours, although response times can vary depending on the nature and complexity of your request. A complete message with relevant details can help avoid unnecessary follow-up questions. If you are contacting us about responsible gambling, please say so clearly in the subject line or message so the request can be directed appropriately.