Casinova Terms & Conditions

These Terms & Conditions apply to your access to and use of the Casinova website, related services, games, promotions and account features. They should be read together with any additional rules, notices, game instructions, promotional terms and policies displayed on the website. If a specific promotion or service has separate terms, those terms will apply to the relevant promotion or service if there is any inconsistency.

Casinova may update these Terms & Conditions from time to time. Changes may be made to reflect legal requirements, changes to the website, new features or operational needs. Updated terms will be made available on the website. You should review this page regularly. Continuing to use Casinova after a change is published may be treated as acceptance of the updated terms.

You are responsible for making sure that your use of Casinova is permitted under the laws that apply to you. The website is intended only for people who are legally allowed to participate in online gambling in their location. Casinova does not invite anyone to use the website where online gambling is prohibited or restricted.

Eligibility

• You must meet the minimum legal gambling age that applies to you. In Australia, you must be at least 18 years old.
• You must provide accurate and complete information when creating or using an account.
• You must not use the website if you are legally prohibited from gambling or if your access has previously been restricted or closed.
• You must not use the website on behalf of another person, or allow another person to use your account.
• You must comply with all applicable laws, these Terms & Conditions and any instructions shown on the website.

Some Casinova services may require you to create an account. You are responsible for ensuring that the information connected with your account remains accurate, current and complete. You should update information when it changes and respond promptly to reasonable requests for verification.

Casinova may carry out identity, age, location, payment method and other checks where required or considered appropriate. You may be asked to provide documents or information for these checks. Access to some or all services may be limited until the requested information has been received and reviewed. Information supplied for verification must be genuine, readable and belong to you.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, one-time codes or other security information. You should choose a strong password, avoid reusing it on other services and sign out when using a shared device.

• Tell Casinova as soon as possible if you believe your account has been accessed without permission.
• Do not create duplicate accounts or attempt to avoid an account restriction by using another identity or payment method.
• Do not use false, misleading, stolen or third-party information.
• Do not use software, devices or methods intended to interfere with the website or obtain an unfair advantage.
• Do not use Casinova for unlawful activity, fraud, money laundering or the movement of funds on behalf of another person.

Casinova may suspend, restrict or close an account where there are concerns about security, eligibility, identity, compliance, responsible gambling, unlawful activity, misuse of the website or a breach of these terms. Where permitted, Casinova may ask for further information before restoring access or processing certain account activity.

You should only deposit funds that you can afford to lose. Deposits must be made using a payment method held in your own name or otherwise approved for your use. Casinova may reject, reverse or review transactions where the payment method cannot be verified, the transaction appears unusual or the transaction does not comply with applicable requirements.

You are responsible for checking transaction details before confirming a deposit, withdrawal or other account instruction. Processing times can vary because of payment providers, verification checks, weekends, public holidays and other circumstances outside Casinova's reasonable control. Any applicable fees, conditions or minimums will be shown where relevant before you complete a transaction.

Withdrawals may be subject to identity, payment and account checks. Casinova may return funds to the original payment method where appropriate or request an alternative method that can be verified. You must not ask for payments to be made to a person or account that does not belong to you unless this has been expressly approved.

Games and results

Games must be used for personal entertainment only. You must follow the instructions and rules displayed for each game. Outcomes are determined by the relevant game system and cannot be changed by customer service, other players or the result of previous rounds. Past results do not predict future results, and no strategy can guarantee a win.

If a game, result, balance, transaction or other feature is affected by a clear technical error, Casinova may take reasonable steps to correct the error. This may include voiding an affected game or transaction, correcting an account balance or returning a relevant stake. Casinova will aim to handle such matters fairly and consistently with applicable requirements.

Promotions

Promotions, bonuses and incentives may be subject to separate terms, including eligibility requirements, expiry dates, wagering conditions, game restrictions, deposit conditions and maximum or minimum amounts. You should read the applicable promotional terms before participating. If promotional terms conflict with these general terms, the specific promotional terms will apply to that promotion.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play and do not gamble with money needed for living expenses, bills or other commitments. Keep track of the time and money you spend, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.

• Do not chase losses or increase your stakes to try to win back money.
• Do not borrow money or sell possessions to fund gambling.
• Use available account controls, spending limits, time reminders or cooling-off options where offered.
• Ask Casinova about account restrictions or self-exclusion if gambling is becoming difficult to control.
• Seek independent support from an appropriate gambling-help service, health professional or trusted person if you are concerned about your gambling.

Casinova may apply responsible gambling measures, including limiting, suspending or closing an account where this is appropriate or required. A self-exclusion or account closure request may affect access to services and should be treated seriously. You must not attempt to reopen or replace a restricted account without approval.

Privacy and communications

Personal information is handled in accordance with Casinova's Privacy Policy and applicable privacy requirements. By using the website, you acknowledge that information may need to be collected and used for account administration, identity checks, payments, security, fraud prevention, customer support, responsible gambling and legal compliance.

Casinova may send service messages relating to your account, transactions, security or changes to the website. Marketing communications will be handled in accordance with applicable requirements and available preferences. You are responsible for keeping your contact and account details current so important notices can reach you.

Website availability and liability

Casinova aims to provide a reliable service but does not guarantee that the website will always be available, uninterrupted, secure or free from errors. Access may be affected by maintenance, technical faults, telecommunications, internet services, third-party providers or events outside reasonable control. You should keep your own devices, software and internet connection secure.

To the extent permitted by law, Casinova is not responsible for loss caused by your failure to follow these terms, misuse of your account, unauthorised access resulting from your actions, interruptions outside reasonable control or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies rights or guarantees that cannot lawfully be excluded under applicable Australian law.

Contact and complaints

If you have a question, believe there is an error or wish to make a complaint, please use the support or contact options made available on the Casinova website. Include enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. Casinova may review account records and request further details so the matter can be assessed.

These Terms & Conditions are intended to provide general rules for using Casinova. If any part is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. By continuing to use Casinova, you confirm that you have read and understood these terms and agree to comply with them.