Cookies Policy

Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device, remember certain information and support functions during a browsing session or on later visits. Some cookies are placed directly by the website you are using, while others may be placed by service providers that help operate or understand the website.

Casinova may also use technologies that perform a similar role to cookies. These may include pixels, tags, software development kits, local storage and device-related identifiers. In this policy, we use the word cookies to refer to cookies and similar technologies unless we explain otherwise.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information associated with your account, device or browsing activity. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

We may use cookies for several purposes. The cookies used on a particular page or at a particular time may depend on the features available, the device and browser you use, your settings, and whether you have signed in to an account.

Strictly necessary cookies

These cookies support the basic operation, security and reliability of the website. They may help with account sign-in, session management, navigation, fraud prevention, protecting forms, maintaining security controls and remembering choices that are necessary for a requested service. Without these cookies, some parts of the website may not function properly. They are generally not used for advertising purposes.

Functionality cookies

Functionality cookies help the website remember preferences and settings. For example, they may remember language or display choices, keep a session active where appropriate, or support features you have chosen to use. Disabling these cookies may mean that some preferences need to be selected again or that certain features are less convenient.

Performance and analytics cookies

These cookies help us understand how visitors use the website, such as which pages are viewed, whether pages load correctly and where users may encounter difficulties. The information can help us measure performance, identify technical issues, improve navigation and make the website easier to use. Analytics information may be aggregated or otherwise processed to reduce its connection with an individual visitor.

Security, compliance and responsible gambling cookies

Cookies and related technologies may be used to support security checks, detect suspicious or unauthorised activity, protect accounts and help maintain the integrity of our services. They may also support features and controls connected with age checks, account protection, safer gambling tools and compliance processes. These uses are intended to help Casinova provide a safer and more reliable environment.

Advertising and marketing cookies

Where used and permitted, marketing cookies may help measure campaigns, understand how visitors reach the website and show information that may be more relevant to their interests. These cookies may be set by Casinova or by selected third-party providers. Marketing cookies are not essential to the basic operation of the website and may be subject to your consent choices.

Some website functions may be provided with the assistance of third parties. These providers may use cookies or similar technologies on our behalf or in connection with their own services. Examples may include providers of website hosting, security, analytics, payment support, customer service, fraud prevention, advertising or technical functionality.

Third-party cookies are controlled by the relevant third party, and their use may be governed by that provider's own privacy or cookie policy. Casinova does not control every cookie that may be placed by an external service. We take reasonable steps to use services that are appropriate for the relevant purpose, but you should review the information provided by those third parties if you want to understand their practices.

Links to external websites or services may also be available through the Casinova website. Those websites may use cookies independently of Casinova. This policy does not apply to external websites, and you should read their privacy and cookie information before using them or providing personal information.

Information that may be collected

• The type of device, operating system and browser used to access the website.
• General information about pages visited, interactions and the time spent on the website.
• Information about referring websites, campaign links or how you reached the website.
• Security, diagnostic and technical information, such as error records or approximate location derived from an internet connection.
• Cookie preferences, session information and other settings needed to provide requested features.

When available, Casinova may provide a cookie preference tool that allows you to accept or refuse categories of non-essential cookies. You can change your choices through that tool where it remains available. Refusing optional cookies will not usually prevent access to the website, but some personalisation, analytics or marketing features may not work as intended.

You can also control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from specific websites or block cookies generally. Browser controls vary, so you should check the help or settings area of your chosen browser for instructions. You may need to repeat your preferences if you use a different browser, device or browser profile.

Blocking or deleting cookies may affect your experience. In particular, strictly necessary cookies may be required for account access, security features, session continuity and other core functions. If these cookies are blocked, some areas of the website may be unavailable, may not remember your selections, or may require you to complete steps again.

Some mobile devices also provide controls for limiting advertising identifiers or resetting them. These controls are managed by the device manufacturer or operating system provider. You may need to review your device settings separately from your browser settings.

Cookie duration

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser or end a browsing session. Persistent cookies remain on your device for a period set by the cookie or until you delete them. The period may differ depending on the purpose of the cookie and the service that places it.

Information collected through cookies may be used, stored, disclosed or transferred as described in our Privacy Policy. This may include using information to operate and secure the website, provide requested services, improve our products, meet legal or regulatory obligations, prevent misuse and communicate with you where permitted. We aim to handle personal information responsibly and in accordance with applicable law.

Our website may change over time as features, technologies, service providers and legal requirements develop. As a result, the cookies and similar technologies used by Casinova may also change. We may update this Cookies Policy to reflect those changes. The updated version will be made available on this page, together with an updated date where appropriate.

You should review this policy from time to time so that you understand the current approach. Where applicable, we may ask you to review or renew your cookie preferences after a change. Your continued use of the website after an update may be subject to the updated policy, to the extent permitted by law.

Questions or privacy requests

If you have a question about this Cookies Policy, want more information about the way Casinova handles personal information, or wish to make a privacy-related request, please use the contact or support options made available on the Casinova website. We will consider requests in line with applicable requirements and may need to verify your identity before responding.

This policy is intended to provide general information about cookies on the Casinova website. It does not replace any account terms, privacy notices, responsible gambling information or other conditions that apply to your use of Casinova services.