Privacy Policy

When you use Casinova, we may handle information that identifies you, relates to you or can reasonably be connected with your account and activity. The information collected depends on how you use the website and the services available to you. We seek to collect information that is relevant to these purposes and avoid collecting information that is not reasonably needed.

Account and contact details

This may include your name, date of birth, residential details, contact details, login information, account preferences and communications with us. We may also record information about responsible gambling settings, account status and requests you make through support channels. These details help us create and administer your account, provide services, respond to enquiries and maintain the security of the website.

Identity and verification information

To meet verification, security and responsible service requirements, we may ask for information or documents confirming your identity, age, location or other account details. Verification information may include copies or details of identity documents and information used to check that an account is being used appropriately. We may also carry out checks designed to identify fraud, suspicious activity, account misuse or other security concerns.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with the services. Payment information may be processed by payment providers or other service providers. We may receive transaction confirmations and limited payment details needed to complete, verify, reconcile or investigate a transaction. We do not need to retain full payment credentials where they are handled directly by an authorised payment provider.

Device, technical and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, approximate location, pages viewed, links used, session information and error reports. We may also record information about how you interact with the website. This helps us maintain performance, improve usability, protect accounts and detect unusual or harmful activity.

We use personal information for purposes connected with operating Casinova and providing a safer, reliable service. Depending on the circumstances, these purposes may include:

• Creating, administering and securing your account.
• Providing access to the website and services you request.
• Processing and recording deposits, withdrawals and other transactions.
• Confirming identity, age and account information.
• Carrying out anti-fraud, anti-money laundering, security and account integrity checks.
• Detecting, preventing and investigating suspicious activity, collusion, abuse, technical attacks or other prohibited conduct.
• Providing customer support and responding to questions, complaints and requests.
• Communicating with you about your account, service changes, security matters and important operational information.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.
• Understanding how the website is used, testing features, fixing errors and improving products and services.
• Meeting applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
• Protecting our rights, users, systems and business, and managing disputes or potential claims.

We may use automated tools or risk assessments as part of security, verification, fraud prevention and account monitoring. These tools are intended to help us identify activity that may require review. Where appropriate, further checks or human assessment may be used before action is taken.

Sharing information

We may share relevant information with service providers that help operate the website, process payments, provide technology, host systems, deliver communications, verify identity, monitor security or provide customer support. These providers should only use information for authorised purposes and according to their role and arrangements with us.

Information may also be shared where reasonably necessary to comply with a legal obligation, respond to a lawful request, protect a person or the security of the service, investigate suspected wrongdoing, enforce applicable terms or protect our legal rights. We do not intend to sell personal information as a standalone product. Where information is transferred or accessed across borders, we take reasonable steps to support appropriate handling and security.

Cookies and similar technologies

Casinova may use cookies and similar technologies to remember preferences, keep you signed in, support account and security functions, understand website usage and help measure or improve communications. Some cookies are necessary for the website to work, while others support performance, functionality or analytics.

You can manage or remove cookies through your browser settings. If you block or delete certain cookies, some parts of the website may not work as intended, and preferences may not be saved. Browser controls may not affect every technology used on a website, so you should also review any available privacy or communications settings in your account.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication, monitoring, secure transmission, system safeguards and staff or supplier procedures. No website, device or method of transmission can be guaranteed to be completely secure, so you should choose a strong password, keep login details confidential and contact support if you suspect unauthorised activity.

Storage and retention

Personal information may be stored in systems operated by Casinova or by service providers working on its behalf. Access is limited to people and providers who need information for authorised purposes. We retain information for as long as reasonably needed for the purposes described in this policy, including account administration, security, dispute management and business records.

Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, verification, security or communications records. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational limitations.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can contact us to ask what information we hold, request access to it, ask for inaccurate or incomplete information to be corrected, or request deletion of your data where deletion is available and appropriate.

You can also withdraw consent to marketing communications at any time. You may use an unsubscribe option in a marketing message, change available communication preferences in your account or contact us directly. Withdrawing consent will not affect marketing communications already sent and will not necessarily stop important service, security, account or legal messages.

How to make a privacy request

For access, correction, deletion or marketing consent requests, contact support@casinovas-au.com. Please explain your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before releasing information, changing account records or acting on a request. This is a security measure intended to prevent information being disclosed to the wrong person.

We will consider and respond to requests within a reasonable time. A request may be limited or declined where this is permitted or required, including where information must be retained for legal, security, fraud prevention or dispute purposes, or where fulfilling the request would adversely affect the rights of another person. If we cannot fulfil a request in full, we will explain the relevant reason where appropriate.

Keeping information accurate

Please keep your account and contact details accurate and tell us if they change. You can contact support@casinovas-au.com to request a correction or update. We may ask for supporting information where a change affects identity, payment, account security or verification records.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The updated version will be made available on this page with its revised wording. We encourage you to review the policy periodically. If a change is important, we may provide an additional notice through the website or an appropriate account communication.