Responsible Gaming

Gambling involves risk, and outcomes are based on chance. There is no reliable strategy that can guarantee a win. Previous results do not affect future results, and a winning run does not mean that another win is due. Treat every wager as entertainment and only gamble with money you can afford to lose.

Before you play, decide how much time and money you are comfortable spending. Make these decisions when you are calm and not under pressure. Once you reach your chosen limit, stop playing. Do not increase your budget because of a loss or continue in the hope of recovering money.

Practical habits for safer gambling

• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential spending, including rent, bills, food and loan repayments.
• Never borrow money, use credit intended for essential expenses or sell possessions to gamble.
• Do not chase losses or treat gambling as a source of income.
• Avoid gambling when you are upset, tired, angry, intoxicated or under the influence of medication or other substances.
• Keep a record of your deposits, wagers and overall spending so you can review your activity honestly.
• Use available account tools to set deposit, spending, wagering, loss or session limits where offered.
• Do not gamble on behalf of another person or allow another person to use your account.
• Make sure gambling does not interfere with work, study, family, sleep or other responsibilities.

If you are under the legal gambling age in your location, you must not use gambling services. Parents and carers should use appropriate device, payment and account controls to help prevent children from accessing gambling content.

Gambling can become difficult to manage gradually. A problem is not defined only by the amount of money lost. It can also affect your time, relationships, mood, work, study and general wellbeing. Asking for help early can make it easier to regain control.

You may need support if you:

• Spend more time or money gambling than you planned.
• Try to hide or minimise how often you gamble or how much you spend.
• Feel restless, irritable or anxious when you try to stop.
• Gamble to escape stress, sadness, boredom or other difficult feelings.
• Keep gambling after losing money to try to win it back.
• Borrow money, miss bills or use savings to continue gambling.
• Argue with family, friends or colleagues about your gambling.
• Neglect work, study, health, sleep or other responsibilities.
• Return to gambling soon after deciding to take a break.
• Feel guilt, shame, hopelessness or distress because of gambling.

One or more of these signs does not mean that you have a particular condition, but it is a useful reason to pause and review your gambling. Consider stopping play, using account restrictions and speaking with someone you trust or a qualified support professional.

Taking a break can help you assess your habits without the pressure of an active gambling session. You can choose to stop for a short period or request a longer restriction from accessing your account, subject to the options and processes available. If you decide to take a break, do not create another account or use another person’s account to continue gambling.

Consider using these safeguards

1. Set a deposit, spending or loss limit that reflects your personal budget.
2. Set a session reminder or time limit and stop when it is reached.
3. Request a temporary break if you feel that gambling is becoming distracting or difficult to control.
4. Request self-exclusion if you want to prevent yourself from accessing gambling services for a chosen period or longer.
5. Remove saved payment methods and reduce easy access to funds used for gambling.
6. Use device settings, website blockers or banking controls that can restrict gambling-related access or transactions where available.
7. Tell a trusted person about your plan so they can provide encouragement and accountability.

Limits are most effective when they are set before gambling begins. A limit should be realistic and should not be treated as a target to spend. If a limit no longer feels sufficient, reduce it or stop gambling rather than increasing it. Some restrictions may take effect immediately while others may be subject to applicable procedures or processing requirements.

If you believe you may have lost control, self-exclusion and professional support are important steps. Account restrictions should not be viewed as a replacement for counselling, financial advice or medical care.

You do not need to deal with gambling concerns alone. Talk openly with a trusted family member, friend, doctor, counsellor or qualified gambling support service. Australian support services can provide confidential guidance about gambling, emotional wellbeing, relationships, money concerns and practical steps for reducing or stopping gambling.

A financial counsellor may help you understand your budget, prioritise essential expenses and consider ways to manage gambling-related debt. A health professional can help if gambling is connected with anxiety, depression, stress, substance use or other concerns. Support is also available for family members and friends affected by someone else’s gambling.

If you feel overwhelmed

If gambling has caused severe distress, or you are thinking about harming yourself or someone else, stop gambling and seek urgent help through appropriate emergency or crisis support in your location. If there is immediate danger, contact emergency services. Your safety is more important than any gambling account, wager or financial loss.

Our approach

Casinova expects gambling to be conducted responsibly and in accordance with applicable requirements. We may apply account checks, restrictions or other measures where appropriate, including where there are concerns about age, identity, account use or responsible gambling. Players must provide accurate information, follow account rules and use only their own account and approved payment methods.

This page is general information and is not medical, legal or financial advice. Gambling products and support options can change, and the tools available may depend on the relevant service and applicable requirements. If you are concerned about your gambling, act early: stop, set a restriction and speak with a qualified support service.